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1.15.4 For consent to be fully informed and freely given the claimant must know exactly why the information is needed, what is going to be done with it, and with whom it might be shared. Where the HPs opinion differs from other opinions on file for example in further medical evidence or a previous HPs advice then a full explanation of the reasons for the difference of opinion should be given. Once you have completed and sent your PIP form back to the DWP, you will receive a letter acknowledging they have got your claim. For example, asthma control is poor because of failure to take preventative medication regularly due to the development of depression, resulting in mobility problems. The article then gets reviewed by a more senior editorial member. 1.7.17 The relevant information required when offering advice on SREL claims is set out in the PIP Assessment Tool or clerical form PA2. The Health Professional will have reviewed your PIP form, along with any supporting evidence you provided before your assessment. Nine months later both lower limbs were amputated following a road traffic accident and he applied for PIP again. The phone call for PIP The government will be expecting you to get your first access in this benefit by calling them. This PIP assessment question on mental health is important for people who may be suspected to have hearing complications, learning complications, autism, stress, anxiety, or other mental health concerns. 1.11.3 Where the DWP CM is unable to make a decision and more evidence is required, the case will be sent to the AP to be dealt with as business as usual. You may be asked to provide medical evidence as to why you cant attend the assessment centre. This may be enough to enable the HP to gather further medical evidence or advise whether the claimant satisfies the criteria for SREL. These kinds of payment are given by the PWD to the people who are suffering from a long time illness or some physical disability to support them with their daily lives. The healthcare professional to be a specialist in mental health. Proof of consent is not necessary needed before information is released by hospitals, trusts and clinics funded by the NHS or local authorities. Check if youre eligible for PIP. What are my options for dealing with debt? Can I claim Welfare Benefits if Im living with a mental illness? 1.7.22 All telephone conversations should be recorded and include all relevant clinical information gathered by the HP. 1.6.49 Claimants who request a copy of their report should be advised that HPs are not authorised to give them a copy at the time of the consultation and that the claimant can request a copy of their report from the DWP. 1.13.5 Where consideration of supplementary advice results in the HP changing their previous advice to the DWP, this should be clearly flagged. In such cases it will be essential to get an accurate account from the companion. PiP phone call - gave no points for mental health was created by Danielle. However, from May 2021, face-to-face assessments have been gradually reintroduced. My pip telephone assessment is 2moro and my mental health has took a turn for the worse I don't think I'm going to be able to talk to them I don't even want to answer the phone I've not slept in says I'm drained I don't want put myself through all my mental health just to get 0 points or for them to not even listen to me I think if I spoke to them I would just end up crying when I sent the . The case will include form AR1 and any additional information obtained by the CM (see the medical evidence screen in PIPCS.) For example, doing housework provides information about mobility, manual dexterity and fatigability. If the claimant is persistently uncooperative or if they are clearly under the influence of alcohol or drugs, the consultation should be terminated and the case returned to the DWP, along with an explanation of why the consultation had to be terminated. But it's the breaches of confidentiality, the Continue reading "Pip Telephone . That way you can refer to it in the assessment and make sure you tell the assessor everything you want them to know about your condition. Feb 3, 2021. In such cases the claimant may not be able to give an accurate account of their health condition or impairment, through a lack of insight or unrealistic expectations of their own ability. Pip telephone assessment experience. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. If the claimant has difficulty socialising and planning and following but is sitting securely in their home on the phone during assessment, it stands to reason the decision making will be compromised! There may also be activities that could be carried out by the young person, but for which the parent or guardian continues to assume responsibility. The. How do I pay for private treatment and therapy? 1.15.28 The Welfare Reform Act 2012 (Section 82) creates special provision for a third party to make a claim on behalf of a disabled person without their knowledge. PIP assessors are looking for disability assessors that are licensed and trained for the assessment of disabilities either for physical disability or mental disability. Hi Zoe, I had my PIP telephone call last July and I have only just won my case. 1.6.32 The HP should be making informal observations and evaluating any functional limitations described by the claimant from the start of the consultation. She is an advocate for Mental Health, Motivational Empowerment, and Personal Development. Where can I get support for my mental health? The PIP assessment 1.1.10 The assessment for PIP looks at an individual's ability to carry out a series of everyday activities. They will discuss your capability to do daily tasks with your disability, illness or health condition. Those details will go through to the provider and the invite letter should be sent to that person only. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. 1.6.50 HPs should be ready to terminate consultations at any point should they become too stressful for the claimant. Will I need a Work Capability Assessment to claim benefits? 1.8.12 The HPs advice and justification must provide a clear explanation as to why more reliance has been placed on some evidence than others. Citizens advice. His diabetes was not well controlled and he had become depressed. 1.6.54 Consultations should predominantly be between the HP and the claimant. 1.15.34 It is important that in all telephone contact with claimants or their representatives, the correct person is being spoken to. The PIP claim form is a "'How your disability affects you" form that you are required to fill when applying for Personal Independence Payment (PIP). You are most welcome to join today! 1.6.37 HPs may wish to examine areas of function relevant to the claimants health condition or impairment. The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. You are most welcome to join today! 1.6.68 Very rarely during the consultation, the HP may identify that the claimant appears to have a significant undiagnosed medical condition. Once good diabetic control was maintained his mental health condition improved so he was not entitled to either component. Discover your dream home among our modern houses, penthouses and villas for sale 1.2.1 The HPs role is to assess the overall functional effects of the claimants health condition or impairment on their everyday life over a 12 month period, using the assessment criteria. 1.12.5 During all consultations, if the AS marker has not already been added on PIPCS, HPs should idetify if a claimant who does not have a PAB required the AS marker to help them engage with the PIP journey, especially where there is a mental health, intellectual or cognitive impairment. Helps you take control of your household spending. It is important to understand that more than one of these time frames for fluctuation may apply to an individual claimant. They are due to undergo surgery within the next 9 months, after which an 8-12 week recovery period is anticipated. Where an appointee has been nominated to represent the claimant, the claimant must not be instructed to attend a consultation by the AP. 1.6.35 HPs must also take into consideration the invisible nature of some symptoms such as fatigue and pain which may be less easy to identify and explore through observation of the claimant. If there is any doubt as to whether the consent is still valid, fresh consent should be sought. Copyright OptimistMinds 2023 | All Rights Reserved. If you live in Great Britain, you can call the Department of Work and Pensions who are responsible for giving these benefits to eligible people at 0800 917 2222. Ask for the assessor to be the same gender as you. These people already have appropriate support. The Mental Health and Money Advice website has more information about the evidence you need to support a benefits claim. This could include advising on the nature of a diagnosis, the use and significance of medication, the interpretation of functional examination findings, the significance of special investigations and the nature of surgical or other treatments, requesting non-prescriptive advice of a general nature on the likely functional restrictions arising from a specific health condition or impairment, requesting advice on whether a claim is being made for substantially the same condition as a previous claim, to inform a fraud investigation (such requests are likely to be rare). They will use drop-down lists, multiple choice answers and text boxes to record your information on a computer. Contact a Welfare & Benefits Advisor if you need additional advice or support. PIP telephone assesment today. If this is not feasible for example, if the consultation is carried out in the claimant's own home the HP should make a note of the circumstances and carry out such assessment as they can while the claimant is sitting or standing. The HP should also consider whether the third party is acting impartially, or as the claimants advocate. 1.3.1 This section describes how to carry out the assessment. 1.10.4 The following are illustrative examples of when it may be appropriate to advise no review required: no review required His learning disability has been present since birth and his functional limitations are unlikely to change now. The HP should explore any variability or fluctuation in the claimant's condition and functional ability by asking the claimant what they can do on good days and bad days. The duty of confidentiality continues after the death of an individual to whom that duty is owed. He reported that bending would cause pain or worsening of his symptoms so movement of the spine was not assessed. When pain is a significant symptom we would expect the claimant to be able to describe the location, type, severity and variability of the pain they experience and the impact it has on their daily life. pip telephone call. The actual amount of PIP you can get depends on the number of points awarded by the Department for Work and Pensions (DWP) for both components. A bit about my claim: Eating disorder for 15 years (I have come to simply exist with the daily behaviour of an ED and haven't had any recent treatment in years, so little recent evidence on this . I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. If the HP decides that this is required, they should also determine any difficulties the claimant may have attending a consultation and any reasonable adjustments which need to be put in place (home visit, British Sign Language interpreter, ground floor consultation room, accessibility toilet). If the unexpected finding is of a life-threatening nature, they should seek the claimant's consent to telephone the GP or call an ambulance if appropriate. Information about variability is crucial in assessing the functional effects of the claimants condition that apply on the majority of days and whether someone can carry out activities reliably, bearing in mind that advice will need to consider the impact of conditions over a year-long period. Mr Z has diabetes and depression with agoraphobia. Therefore absence of medication does not automatically mean that the health condition is not severe. The PA5 should also be used where additional information does not change the original advice. 1.5.3 Apart from examination and informal observations that can only be obtained at a consultation, the HP must complete the paper-based review in line with the advice given in this guidance. PIP Question 6. . This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. Such examinations should be tailored to the individual claimant and will vary depending on the nature of the disabling conditions present. Nine months later both lower limbs were amputated following gangrene secondary to peripheral neuropathy and he applied for PIP again. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. If the presence of a companion becomes disruptive to the consultation, the HP may ask them to leave. Hopefully you will be "lucky" and be awarded a rate. 1.7.26 In SREL referrals, the DWP will check for an Employment and Support Allowance (ESA) claim under Special Rules. 63 replies 18.3K views. They need to use that actual phrase. Assessments may still be carried out by telephone or video, but you might be asked to attend an assessment centre. 1.3.13 If further evidence is requested and returned, a further PA1 or the relevant screen in PIPAT should be completed to inform DWP of the next steps after the review of the further evidence. Where the AR1 has not been completed and returned, the claim will be sent to the AP who should attempt to contact the claimant and arrange an assessment. Where there is clear and current evidence of a claimants functional examination findings in a particular area, HPs do not need to conduct an examination of that area. Hello and welcome, when you we and I apply for pip we fill in a detailed questionnaire answering questions relating to each of the PIP descriptiors and where we feel necessary add more information reference to the descriptiors we need to. HPs will be required to advise on whether the claimant satisfies the SREL provisions (see below), and provide advice with appropriate justification to the DWP. Cost-of-living crisis and your mental health. 1.4.5 The HP should consider the most appropriate evidence for the case under consideration. At every stage of the proceedings the claimant should be advised as to what is going to happen and agree to it happening. How are mental health and money worries linked? Your destination for buying luxury property in Sannois, le-de-France, France. When considering such requests, the HP should consider the points outlined above before making a decision on whether a home consultation would be appropriate. Each article is written by a team member with exposure to and experience in the subject matter. 1.6.22 If the HP identifies inconsistencies between work and information on the claimant questionnaire, the HP should question these inconsistencies and document the response. The purpose of the reconsideration is to try and resolve disputes without the need for an appeal. In such cases the AP should contact the department for information. Such cases will be flagged to the AP at the point of referral. In this aspect of the PIP assessment with questions on mental health, the health professional will be asking you questions on how you are feeling with your condition. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. 1.6.24 Evidence gathered in the functional history is an important part of the assessment process as it should provide the CM with a clear picture of the claimants day-to-day life. you can't plan a route to an unfamiliar place yourself. 1.15.5 UK GDPR defines special category data, and if consent is being used as a condition for processing the data, the consent must be explicit consent. 1.8.18 Advice about variability should be clarified by looking at the effects of the health condition or impairment on daily living and/or mobility on good, bad and average days and not on how the claimant was on the day of assessment. PIP for mental health assessment may include questions about the person's ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and bathing In such cases the claimant may not be able to give an accurate account of their health condition or impairment, through a lack of insight or unrealistic expectations of their own ability. 1.6.72 Consultations may potentially be carried out at a variety of locations and some will need to be carried out at the claimants home. More information on claimants who require additional support can be found in section 1.12 of part 1. For example, He finds buttons difficult and tends to wear clothes that can be pulled over his head; manages to feed herself but needs to have meat cut up for her. 1.6.61 APs must publicise these conditions and include them in communications sent to claimants before they attend a consultation. 1.6.15 The HP must document the symptoms and history of the condition as described by the claimant. Advice should be based on the HPs assessment of when there is likely to be a significant change in the overall functional effect of a claimants main disabling condition(s). Consent may need to be obtained at other points during the examination as the HP should explain throughout what they are about to examine. 1.9.1 Entitlement to PIP is dependent on the functional effects of a health condition or impairment having been determined as likely to have been present at the required level for at least 3 months and being expected to last for at least a further 9 months. The HP must explain to the claimant that they are going to carry out a functional examination but that it will be different from the clinical examination they might get at their GP's surgery. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. 1.6.1 In the majority of cases, a consultation will be necessary to accurately assess the claimants functional ability. Once diabetic control was maintained his mental health condition improved so he was not entitled to either component. someone helps or encourages you to go out. The HP will choose a descriptor for each activity and a DWP CM will review the suggested descriptors and decide if the evidence supports those choices. 1.6.62 Video recording of consultations is not permitted. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. 1.3.11 HPs should also consider the needs of vulnerable claimants. They later changed the award because they looked into everybody's claim as they felt they hadn't been properly awarded and I . It must be the claimant who attends any consultation. Although the HP may consider that the claimants view of the impact of their condition is unrealistic or inconsistent with other evidence, the place to address this is later in the report, when justifying their advice. If your long-term condition is getting worse, you will need more of this award. 1.6.33 HPs need be aware that it is possible that the assessment room may, for some claimants, provide an environment that appears to artificially enhance functional ability, for example for some claimants with hearing impairments. there is sufficient detailed, consistent and medically reasonable information on function. Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. 1.13.6 Requests for supplementary advice may be made to APs by telephone and/or through the PIPCS and/or the PIPAT, depending on the nature of the request. What benefits are available for mental health carers? The report and all other evidence available will be used by the CM who will contact the claimant in due course. 1.4.14 If the claimant states that they want to tell the HP something in confidence that they do not want recorded in the HPs advice, the HP should explain to them that they are unable to take such information into account, as the CM making the decision on their claim would have no access to it. You might have asthma, but PIP will assess you very differently if your symptoms are managed by medication. 1.15.23 The position that proof of consent is not required is supported by the General Medical Council (GMC), which advises that: you may accept an assurance from an officer of a government department or agency, or a registered health professional acting on their behalf, that the patient or a person properly authorised to act on their behalf has consented. In such cases it will be essential to get an accurate account from the companion. These periods are known respectively as the qualifying period and prospective test. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Severity of a mental health condition does not necessarily correspond with the type or dosage of medication that the claimant is receiving. This includes the different processes for Special Rules cases, paper-based reviews and consultations, including guidance on when the different types of assessment should be used. How can I appeal a decision about my benefits? If the HP notices that a claimant is covertly recording their consultation, the restrictions above should be explained to the claimant. You may be required to send medical proof of why you need to take the PIP assessment with questions on mental health in your home. In a reasonable time: Does it take you a lot longer to do the activity than it would take most people? The information gathered forms part of the suite of evidence and should be included in the assessment report provided to the DWP and referenced in their advice. 1.15.20 Where the claimant has told DWP that they want an attorney to act for them, the attorneys details will be on the DWP system (CIS) if it is a PIP claim. The HP should use the following guide when considering review points: 1.10.2 It would be appropriate for the HP to select the no review required option in the following circumstances: where, in the HPs assessment, the claimants level of functional impairment is such that the case manager is likely to consider that they do not meet the threshold for an award of PIP. If a claimant cannot bend to put on their shoes, it is unlikely that they are able to wash below the waist. Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP medical assessment with a healthcare professional. Advice should be clear, succinct, justified and in accordance with the consensus of medical opinion. The contradicted everything that i had said, told many lies and the questions are designed to set you up..You must be very specific in everything you say, if you need prompting . Personal injury is a legal term for an injury to the body, mind, or emotions, as opposed to an injury to property. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. You can state your needs here with regards to your debilitating condition. How can I appeal a decision about my benefits? This may be particularly important where the claimant has a mental, cognitive or intellectual impairment. 1.4.15 Where necessary, HPs may seek further information from claimants by telephone. No two people are affected in the same way but let us look at some of the possibilities. This is known as harmful information In law, this is the only information that can be withheld from a claimant. Such telephone calls should be made by approved HPs, not by clerical staff. We have translated the site; would you prefer to read in Welsh? If youre in the armed forces or a close family member of someone who is, the rules on living and registering in England, Wales or Scotland isnt practised. 1.6.19 Where the claimants current medication is accurately recorded in either the claimant questionnaire or in supporting evidence, the HP may reference where it is recorded instead of reproducing this information in the assessment report. You can learn more about autism in affected people by buying this book here. How are gambling and mental health conditions linked? 142 replies 83.7K views . A health professional will carry out your assessment - they'll write a report and send it to the DWP. This may result in, a request to consider the evidence or acquire further evidence. 1.4.11 Where a claimants condition has been deemed harmful and captured in the relevant screen in the PIPAT or PIPAT mobile, this harmful information will be included on either the assessment report form (fast-track paper review) (PA2), assessment report form (paper review) (PA3), assessment report form (consultation) (PA4) or supplementary advice note (change of advice) (PA6). Helps you take control of your household spending. If the PA3 requires a response to the mobility questions at activities 11 and 12, the HP should select A (zero points) and type the comment N/A Exportability Case. PIP telephone assessment. He was awarded the daily living component and mobility component at the standard rates. The HP should record when the condition began and give brief details of changes since it began. The age of the evidence should also be considered in deciding whether it is relevant to the claim. daily living intended to act as a contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility; and. HPs should be mindful that the level of analgesia used does not necessarily correlate with the level of pain.