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Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Actually I can't decide on where I want to stay or should stay? The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. Is it safe to get a taxi from Cancun airport? More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. See more questions & answers about this hotel from the Tripadvisor community. I had great fun with Gustavo, Paula and Brenda - the entertainers. It has been a pleasure having you with us and we look forward to hosting you back soon. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. more. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The housekeeping team was super-efficient. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Toggle Excellence Riviera Cancun. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. The resort is beautiful. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. The pool scene at the Excellence Riviera Cancun is first rate. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. Please, receive our warmest regards from The Excellence Collection. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Fun and tasty. This category only includes cookies that ensures basic functionalities and security features of the website. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Are there opportunities to exercise at Excellence Riviera Cancun? The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. Please, receive our warmest regards from The Excellence Collection. If you have a longer trip, it is definitely worth it for all the small extras. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. Airport - Arrival was quick and easy. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. They no longer give you menus at the restaurants, probably for safety. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. A. by Adrian updated October 11, 2022, 7:10 pm. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. They are large beautiful rooms with great amenities. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. Staff & Service: This is why Excellence is always worth it over other resorts. Whats included in the all-inclusive package. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. I. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. - Dinner: Food and service is great everywhere like always. Thank you Javier! When we stayed we were in Junior with a rooftop plunge pool. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. We were able to get a covid test at the resort to return to the US. Lastly, bring lots of smaller bills for tips! Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. This wine tastes bad. We felt extremely safe in today's COVID climate.Beauty. For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. Come together, come alone, regardless you will have an amazing time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Cleaning round the clock. SELLING PRICE: $1,500 USD. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. All the house wine is the same at every bar and restaurant and it's really bad. "Airport Departure: As previously stated, US travelers need a COVID test to return home. Would recommend to everyone. New Health & Safety Protocols; The Excellence Collection. Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. COVID Safety: We are vaccinated, so felt safe traveling. He leads the daytime activities. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Yes, free parking is available to guests. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. If youve ever been to an all-inclusive resort you know the drill. We also noticed that there was a large volume of staff working throughout the resort. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. We really appreciate your detailed feedback. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. Its a must-try if you like Asian food and was our favorite restaurant on the resort. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. Review. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. When we stayed there in the rooms there were 4 bottles of spirits. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. We liked it so much we ate there three times over our ten-day stay. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. Ensuring proper protocols are in place. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. All the activities were well done, but out of the pack Gonzalo and Julio were on top. Other than requiring masks the Cancun airport was operating like it always has. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. He got people to join activities they wouldnt have. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. You name it and they have it. These cookies do not store any personal information. Wonderful!The focus is on keeping you safe. The staff is friendly and fast. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your honeymoon destination and for taking the time to share this review with the TripAdvisor community. Excellence Riviera Cancun. Amazing resort, unparalleled service, and some tips before you head out. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. A. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. Federal 307 Chet-Pto. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. We really enjoyed the butter chicken and the onion bhajis. It is just a slight reduction that you wouldn't notice if you haven't been there before. Yes, Wi-Fi is included and is available throughout the resort. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. Ensuring proper protocols are in place. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? The local town of Puerto Morelos is right next to the resort and definitely worth a visit. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. Its authentic Mexico and well worth a visit. Secrets resorts All your questions answered! The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. My Wife and I spent a week for our honeymoon. The resort was impeccably clean. the food was lacking flavor and again overcooked. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. I can't decide on ERC or EPM. Excellence Riviera Cancun is an adults only resort (18 years and over). If youre not too fussed about the price of the treatments. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. more. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. The Mahi Mahi Skewer on the lunch menu was top class. The swim up suites are perfect. The Excellence club has a range of benefits that are included in your package. We talk about changes to the resort, our experience. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. We did not do the Preferred Club this time, but have. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. The only downside which was no fault of the resort was the seaweed. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. 6 meandering pools and an immaculate white sand beach. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. The Excellence Riviera Cancun is a strong offering. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Customer service can not be matched or outdone. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. 2 The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Also, the water was way too warm for almost all the pools. Wonderful! Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Own or manage this property? Because the staff are so inviting, the crowd that comes here were just as friendly. By noon, it's no longer refreshing. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. Things such as tribute acts, traditional Mexican performances, silent discos, and Karaoke are put on. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. Other amenities offered include a business center, laundry services, and airport transfers. I would certainly recommend this resort. He made it so fun! Please, receive our warmest regards from The Excellence Collection. The staff was absolutely incredible. Before you go, Id recommend downloading the Excellence app. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . Arrl nem is beszlve, hogy az ti cl jnius . However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle.