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63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Emily Walsh. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Its not acceptable, he said, explaining what to write. Unfortunately, as our complaint alleges, StubHub is breaching its . . And StubHubs award-winning customer service is on standby to help with any issues or concerns. Receive a coupon for 120 percent of your original purchase*. Buyers turn to credit card disputes to recoup cash. This Rewards Cash is ready to be used right now through the Vivid . In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. 2023 Fortune Media IP Limited. All Rights Reserved. Learn more about disclosing health and safety requirements on your listing. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Odds & lines subject to change. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp You don't throw him out of the restaurant," Rossman said. How to Request a Stubhub Refund [98% Success] - DoNotPay If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Did you find it helpful? In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Customers can choose to keep their credits if they like. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. Kimmel says its not as hard as you might think. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Customers complained to the press and filed lawsuits. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. StubHub: Event Tickets on the App Store For most sold out events, Stubhub is a great and easy way to get tickets. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Wheres that guaranteed refund? Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Open the SeatGeek app. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. That means all of those remaining or yet-to-be-played games hang in limbo. StubHub Refund Class Action Lawsuit - Gibbs Law Group If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. "It was no problem canceling flights. Offers may be subject to change without notice. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. . I still printed out the notice of dispute. But StubHub simply cant afford to play the role of banker. All rights reserved. 199 Fremont Street, 4th Floor If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. StubHub's sole discretion (unless a refund is required by law)." 24. Postponed events may not be eligible for refunds. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Its a material term of the agreement, Kimmel explained. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Required fields are marked *. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. StubHub to refund canceled events after pandemic complaints - KHOU But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Only 120% coupon? You can apply this coupon toward multiple StubHub events in the same currency. If you have tickets, the first thing to do is decide what you want. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. If you've purchased tickets, you'll . [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Refunding tickets to a cancelled event - stubhub.community All Rights Reserved. 5. StubHub will refund your money if an event is cancelled or moved. StubHub normally sells almost $5 billion in tickets a year. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . AG Racine Announces Settlement With StubHub Over Cancelled Tickets When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance."