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38 complaints closed in the last 12 months. This complaint was posted by a verified customer. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. 5-7 minutes he was gone. they had no problem refunding my fuel perks then. Desired outcome: A store associate called me at 7:40am to ask for substitutions and also for any additional items. Time: 1:28 I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Giant Eagle Berea customer service deserves no stars at all, Customers are rude and management lets them berate shoppers. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. It's a stupid idea to stop the weekly mailers. 1.0. Giant Eagle's Customer Service is despicable! As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. Customer Reviews are not used in the calculation of BBB Rating, i called giant eagle today at 1pm i asked to fill my meds, he called back and left a message and stated only one could not be refilled, and that they must call my doctor, however when i arrived to pick up my meds, they only had one ready, i stated where is my vitamin b vitamin d, metropol and my blood pressure meds, i went back and forth with them and Phil and Annie are telling me that i have not filled any of my medication since January 22, 22, i advised them that i have filled with then for 15 years and i have always filled my meds every 30 days, they told me i was lying, i then begin recording them, then she finally says you filled in 10/22, i said okay i received a 90 day supply, however all my scripts per them had expired, so why did they not reach out to my doctor to renew my meds, the pharmacy tells me the only way she can find my meds is if I have the rx number and can i look for it, i said that's not my job, i said can you give me a couple of pills because my blood pressure is high and i do not feel well, she refused to give me a couple of my blood pressure meds, I said to Annie this could prevent me from having a stroke or heart attack and she refused. The fact that i have been using this pharmacy for years, knowing the medication I do take is a 30 day supply. I through away the bananas and food that shouldn't be wiped off. Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! I was almost attacked by the store manager in Vermilion Ohio she came running out from behind the manager counter and screamed put a mask on, which I was putting on as she came running at me, she is very lucky I didn't clock her, will never go to that store again, switching all my prescriptions to have my insurance company mail them to me, they have the worst costumer service I have ever seen. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Giant Eagle grocery store, W Prospect Ave in Ashtabula, Ohio. They were absolutely the worst. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. ***** *******. It goes against our guidelines to offer incentives for reviews. There is no warning in online ordering that prices will change on Thursday regardless of what day you ordered and at what price. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. I've never been treated so poorly by the Mgr. Category Food & Beverages. When it didn't scan after many attempts I took it to the guy and he told me they don't cash out scratch offs and didn't scan it himself just shrugged his shoulders and said there wasn't anything he could do about it. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. She had already rung up half of my groceries before I noticedI went home and wiped down each food item with sanitizing cloths then soap and water. Jan 26 2021 Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. Job Work/Life Balance Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. I can never forgive that. another time i waited a while in the selfcheck line got up and was told i cant use it cuz i dont have a advantage card! Everyone I talk to keeps telling me they will get back with me the next day. Don't shop in Brooklyn ohio store especially when buying a sub sandwich. Everyone is so polite and friendly. 814-734-5036 Giant Eagle Pharmacy. Claim your listing for free to respond to reviews, update your profile and manage your listing. I've waited over an hour in drive thru because people drop off their scripts and sit there and wait, holding up the lines extremely bad. Same person who called me answered. I'll go to Kroger's from now on. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Nothing. Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery. Giant Eagle - car wash I paid for a SHOWROOM car wash and parts of my car weren't even touched! Read full review of Giant Eagle and 1 comment. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. Once again, I returned to the Giant Eagle store (same day as purchase) and they told me to call Giant Eagle customer support claiming they handle gift card returns. (******* ****** **************. Thank you. The Pharmacist & Staff are very professional & friendly. Called their customer service today. They are not authored by Glassdoor. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. NEVER GOING BACK, Desired outcome: They tend to have better deals on produce than Kroger (Georgesville Road location has produce of similar quality), and their produce is infinitely better than what you'll find at Walmart. When I got to the store, the young man took my card in and re-ran it for payment. Unbelievable. Before the young man gave me the total, he asked me if I knew how much was on the June 16, 4 or 430ish pm heath Ohio Kitchen employees told me to go to cashier to have it removed. Giant Eagle Company. If I had of known that it was spayed on a piece of paper (edible or not) I would have NEVER ordered it. I ordered a cake online for my sons 6th birthday on tiesday I got an email saying the bakery accepted my cake and will be in contact with me if they have any questions on Thursday well today is the Saturday of my sons birthday and at 730 in the morning I get a call from the bakery saying it was my fault for something I didnt do they they couldnt make my cake when I am suppose to be picking up said cake at 9am so 1 hour 30 minutes before I am suppose to pick up this cake they called me to tell me they are not making it after they sent me the email saying my order was accepted Thursday now I have to hurry and scramble and try to get another cake Ive been having cakes made at giant eagle since I was a little girl I am 33 years old so over 25 years of my life my family and Ive been getting cakes from giant eagle and this incident here I will never for the rest of the time I am alive spent any money at any giant eagle establishment. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. BBB Business Profiles generally cover a three-year reporting period. When we cut into the cake that evening and served several pieces, people where complaining that they where eating a piece of what looked to be paper. I was very upset. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. In hopes to fix this issue for me and other customers for future. The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. This is not the 1st time this has happened to me. Complaint from Giantbythesea on 17 February 2023 about Giant Food Stores in category Supermarkets / Grocery Stores Giant Food 6289, 2104 Van Reed Road, West Lawn, Feb. 7: 12 violations. The language that was heard today with the front of the store staff was horrible. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. This pack was so dried out, and the breading so hard, that you could hardly eat it. Getgo employee do not have lunch break in 2 years. Ive talked to several managers ,I have written everybodys name down and I even spoke with giant Eagles corporate office . No printer or internet. 228 in Cranberry Township PA (the one by Target not out toward Mars). So, what does the staff do, they flip you off, argue and even have a pharmacist there that wants to fight because you call them lazy for not doing their job. I said I would write to Ms. Laura Karet about this. Giant Eagle Company. If I had a life or death required medication, I would be dead already unless I took additional action and went to a hospital, why you ask, because they don't bother authorizing anything. We had ordered two made to order coffees, one hot and one iced. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Not only is it not obvious to this pharmacy but its oblivious to them. Ripoff Report Needs Your Help! i recently shopped at the local giant eagle for groceries. Giant Eagle has extremely terrible customer service. Questions Post Question There are no questions yet for this company. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. I have purchased this chicken many times in the past and it was always delicious. Giant Eagle Company. 2023 Trustpilot, Inc. All rights reserved. I was in a good mood untill I went to check out If you want more people to buy your products hire educated people who are not rude to the customers and do not look they live on the streets, do not require a loyalty card just to check out and purchase compatent self check out registers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Review Of Franks Restaurant Hudson Fl 2023. BBB Business Profiles may not be reproduced for sales or promotional purposes. What happened to integrity and company loyalty. Desired outcome: Prices are lower and bags are plastic. I sat yesterday for almost an hour listening to their music and right at this moment I am still on the phone once again listening to music for a half hour and still waiting. Complaints: I asked about my perks that were deleted Its absolutely disgusting how youre employees treat their customers, an absolute disgrace and unethical! The kitchen manager was the cashier. I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. That is a 70% increase. This is actually about an experience my mother had with Giant Eagle. I get another sticker for my window. Digital coupons only STINK! Out of 477 Giant Eagle employee reviews, 70% were positive. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. I and others I've seen pick up the paper bags and the handles tear; bag falls. Our partners at the Trib said the move has No need to bother with long lines or product availability. Very abrasive. Put prices on product instead of bar code or make sure bar code is right. So I am out $200, no refund and my cards have been mysteriously used. You will lose me and many others who despise having to use pc, etc to see your weekly special info. The apple turnovers were made with mushy applesauce and were tasteless. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. your customer service is not customer friendly. She acted as though I was trying to do something bad. Local grocery store in north eastern US. to people that shop their groceries. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. As with every shopping trip I informed the cashier that I would be using an ebt card and a cash card. We pulled up behind a car and waited 20 minutes! It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. I called the store. I did in multiple. They shop my online order, I schedule a pickup, and they load it up. Annette S. Branch address 1300 Country Club Road, Monongahela, PA, 15063, US. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I can not reply to emails. PITTSBURGH Giant Eagle is giving more shoppers a chance at buying discounted food to prevent waste. cashier tried to fight my husband in from of the people, Extremely poor customer service at #43 township of pine market district, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. It has been a reoccurring issue monthly. I have been a customer for Giant Eagle for a very very long time. My parents come here to get produce, and they got me into the habit, too. Health & Wellness Medical, Dental and Vision Plans Prescription Drug Coverage I have been contacting them for several days now, and I feel like theyre giving me the runaround. The Marketing team, with 85% positive reviews, reports the best experience at Giant Eagle compared to all other departments at the company. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle Giant Eagle released a new "myperks" program that simplifies the way you earn and redeem perks. My husband, **** went to the Giant Eagle at Mayfield Heights to pick up a prescription in their pharmacy. The signs indicate you can buy beer here, which is . Jason (Columbia US) thanks for the listen. Submitting a response indicates a willingness to work with customers to make things right. Ive had two separate incidents where I was told the shipment would be in 3 days from the day my prescription was received by this pharmacy and what day I was to come back to pick it up. For example, pharmacy business hours are 8a-8p. I looked at the label and it said it was prepared at 10:20 a.m.; I bought it at 3:54 p.m. I was charged for this, but when I arrived I asked the curbside delivery driver to take them off my bill. She said I needed a mask. The store manager Brandon did nothing! She's aware of the conversation. i purchased unlimited carwash as a Christmas gift and she lost it before putting it on the car. Block Spam Calls. She hardly had a voice and could hardly hold her head up. Awful. I took a brand new jacket to their dry cleaners, the stain was small when i brought it in, when I came back for it the stain had spread and made worse. I want to come back. I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer: I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. I think i talked to a team lead? After picking up the order, I realized that none of the substitutions or the additional item were there. because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! I always pump 30 gallons of fuel (their limit for a perks redemption). Is this your company? Desired outcome: This is unacceptable. Giant Eagle, the store lead is a creep too. Also, why did i not earn perks on Dec. 17 and Dec. 22? In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. (419 . I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. Learn how the rating is calculated 1 complaint. Management was okay in the beginning then it slowly deteriorated, into a $#*! 3, Report #1504161 . I buy brand name wines and medicines and detergents at this store and its also in walking distance. Working for curbside sucked. Giant Eagle has extremely terrible customer service. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. The pin is required for an online purchase, and I do not have a Columbia store locally. 6932 West Central Ave, Toledo, OH 43617. Disgusted I found a grey looking mealworm. We have had many cakes from Giant Eagle and never had a problem like this. This happened on November 6th, 2022. at around 1600. It was for curbside pick up. You've lost sight of customer service. So they trick you into thinking you must buy a lot to get a discount, but that's not true. I was aggressively harassed and discriminated against today around 12:40 at the 2801 E. Waterloo Rd. The wedge-tailed eagle (Aquila audax) is the largest bird of prey in the continent of Australia.It is also found in southern New Guinea to the north and is distributed as far south as the state of Tasmania. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Friday, august 26 i noticed tyson chicken tenders regularly $ 7.49 a bag for$ 5.99i picked one up and proceeded to checkout. See reviews, photos, directions, phone numbers and more for Giant Eagle Grocery locations in Washburn, TN. Was looking forward to these, I bought them In the past and fell in love with them. This review was chosen algorithmically as the most valued customer feedback. They told me it was the best they could do and offered no solutions. Order was $20 more than what the original order placed indicated. No one has called me yet. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! Now, after months of working, somebody in corporate had this grand idea of letting the customers text the shoppers while their orders are being shopped. Giant eagle unwilling to offer anything related to customer care. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. 22 reviews of Giant Eagle "Store's nice and clean, including the parking lot. Columbia Sportswear i have to go back to the website to send a reply. Depending on your role and location, you might qualify for all or some of the following benefits. No, it is too hard for them to comprehend. I said well we waited all that time and the car ahead of us received their prescription so how we would know? I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. In recent years they've started carrying more organic and vegetarian products, which is great. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. I had to go to Kroger to get a cake for my granddaughter. Share your photos and videos with others to prove the truth of your words. Giant Eagle, (store #4029). My money is already low and they literally took this money and Im having one heck of a time trying to get it back. A refund was processed today, December 29, 2022, to *** *******We apologize for any inconvenience. I like the meat because it's fresh but with these prices, I can't see paying for bags that don't hold up til you get out of the store. She was rude and said nothing. None I'm never coming back. Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . AND i understand some giant eagle's are charging for those bags! Giant Eagle Supermarket, 2365 E State St, Hermitage, PA 16148, USA. (419) 843-7296 182.32 mile. This is unacceptable. Then she said I was trying to steal it! Phone number +1 724-258-5011. 9% of Giant Eagle employees are Black or African American. She said too bad, you need to wear a mask or we can't check you out. Large croissants. We spoke to the consumer today and they provided an updated mailing address for the request. All the time. Phone number +1 412 914 0830. I am requesting a refund or replacement as Columbia is refusing to replace it, saying it is Giant Eagles responsibility. BBB is here to help. This issue will most likely cause me to switch pharmacies and make sure my family and I never to use giant eagle pharmacy due to the lack of friendly customer service and constant stocking issues. Shed light on the availability of medication needs brought to someones attention.