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eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. The seller simply cancels the sale and a refund is sent back to the buyer. Who pays for return shipping? You'll also receive a date by which you should ship the item back. No message before opening a claim. I am small, but, getting 2-3 a WEEK. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. We are only stating what happened to us- sorry if that is unbelievable. I don't accept returns, why do I have to pay for a return shipping label? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Good luck. eBay has a specific money-back guarantee that applies to wrong and damaged items. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. As a seller, I know when I'm being ripped off or when someone is being truthful. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? They can then print the label and use it to send the item back to you. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. You can unsubscribe anytime. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. 04:41 AM What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . Language barriers may make it difficult to purchase an international return label. Hi Lyn, I am sorry you feel this way. The item was significantly not as described. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. Paypal refunded us in full including the shipping. The seller keep the sale price but their funds may be on hold for a week. The shipping for this item was about $3. Itens devolvidos que no atenderem aos critrios abaixo podero estar sujeitos a um reembolso parcial. Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. I hope to here from EBAY and or the Community to help me make the right decisions. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. For more details, please see our Condition of returned items policy. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. You must be a registered user to add a comment. 4. They paid $4.99 shipping and handling and due to their location the actual shipping was less. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. Home Equipment Ebay Returns Who Pays Shipping. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. This may take a few days. When a case is opened, the buyer is asked to upload photos and offer details of the item. And there was damage on almost every side of the charger. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. I sold hundreds of items with 100% feedback. :) OutsideObserver2 3 yr. ago To ensure there are no delays with your return, provide the necessary customs information to the buyer. (Maybe that's what they're hoping for.). If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. And there not even any hassle. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. Many eBay sellers do not understand that No Returns does not mean No Refunds. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Is Getting a Refund for a USPS Late Delivery Possible? Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Oh, I totally agree. You can also check the progress of your return request at any time. The company wants you to start by contacting your seller (select the. It would leave a sour taste in my mouth too. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. Defective. Just initiate it as such, and the seller can either approve or deny it. Free shipping for many products! At your discretion, you could offer (on a case by case basis) to pay for half the shipping. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. After following these steps, eBay will stop automatically approving your buyer's returns. I want to share an experiance that cost me lower seller ratings score. Enter reasons for returning the order. We appreciate the feedback. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. Saiba mais sobre proteo ao vendedor. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. I received it with stains and pulls in the fabric. Then to top it all off she left negative feedback calling me a liar. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. ( 2 ) Core Charge $360.00. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. As a seller though, I would hate to see ebay make this a requirement .". But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. Return shipping costs when you use an eBay label. Returns and GSP. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. I shipped an item and it was damaged in shipping. Expand. They are not allowed to mention a case in feedback. INAD returns are paid for by the seller. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. It doesn't count against your ratings but it doesn't look good when potential buyers see this. Report the feedback. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. When the seller replies, we'll send you an email with details of the next steps. I grew up in Central Florida and have lived here my whole life. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . But that was not the case. Part Number: HPE-HP46C-MAG. FREE Shipping. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. Thanks for the good suggestion. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Log on DoNotPay in your web browser and we will help you. Are eBay returns free? 2022 Flea Market Flipper. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. . Comment below and let us know what happened and how you resolved it. For items that have a total cost of $750 or more, signature confirmation is required. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Choose Print label. Choose a reason for the refund. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. Why would the buyer be liable for return shipping if damaged by the carrier? I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. We called eBay ( BIG KEY! If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Message 3of 4 latest reply 3 Helpful This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. If you don't ship the return by that date, we may close the request and you won't receive a refund. USPS Package Tracking Not UpdatingWhats Wrong? Can I refuse to give a refund on eBay? I find too many fun toys for my family (or myself), and just love the whole process. What happens to seller when eBay refunds? Each year they make it more and more difficult for sellers, especially dealing with problem returns. I guess it always boils down to buyer beware! (which did come as a shock we usually have to call 2-3 times to get something resolved). If you continue to use this site we will assume that you are ready to rock on with it. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. you misused the product or service in a way that contributed to the problem. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . Recycle the old glasses. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Reply elislider 6 yr. ago The returns process usually starts with a message . Sit back and relax while we do the work. I attachedpictures of the item and requested resolution. Who covers the shipping costs depends on why you're returning it. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. As to a Return within the GSP for Not As Described, I would assume the same principle applies. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. 05-11-2014 I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. You can choose whether to accept returns if a buyer changes their mind about a purchase. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. on The best and quickest way to file a return request for the faulty item is through your eBay purchase history. You'll need to send it back within 10 business days, using tracked postage. Thank you Jen. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. Yes, offering a return policy is an option for all sellers. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. Copyright 1995-2023 eBay Inc. All Rights Reserved. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail.