Ordered a dress for my daughter homecoming and it NEVER came. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Free FedEx Shipping, over US$75. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Article created 4 years ag I HAVE MY TRACKING NUMBER. Please let us know if we can help any further. Shop Lucy in the Sky Hi KM, We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Is Sky Internet down? Broadband issues and outages explained Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Us either! Do not buy from them. I HIGHLY recommend NOT ordering from this place. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Write a review Sign in. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Belle R and the team at Lucy in the Sky were great to work with. Your card will be debited immediately upon authorization being received. We're so sorry to hear issues with your order. WHAT INFORMATION DO WE SHARE WITH OTHERS? Thanks for your feedback. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. They are constantly moving as not to get found. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. I ordered the Kayden Dress in black. Incredibly scammy and misleading. All our models are approximately 175cm tall. Thanks for your feedback. Hi Bailey! This is a generic card error - this means that your bank is rejecting the transaction at this time. I had to do a charge back from my credit card company to get my refund back. Our styles are designed exclusively in Los Angeles. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Lucy In The Sky Midi Dress - Black - Alice. Please let us know if we can help any further. Saved jobs -Kate. Oh no! There are no fees if you pay on time. If you need specific product measurements or have further questions, please email us at. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Please email us at resolution@lucyinthesky.email so we can assist you sooner. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Free Returns for United States Customers. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Please email us at resolution@lucyinthesky.email so we can assist you sooner. -Kate. This has been quite frustrating. Don't waste your time here! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. We have a range of ways to get in touch for new and existing customers. i ordered 2 dresses october 2 and need them for october 11. thanks! Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Thanks for your feedback. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Hi Mandy, I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. Go to our site to chat with our support team or email us at support@lucy.co! Business days do not include weekends or public holdiays. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Hi there. I have a very box shape body but this bran hella create lavish looking dresses for my body type. For my troubles, I've been offered a $25 store credit. I reached out to customer service numerous times and have not had a response. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You would have received multiple shipping notifications if this is the case. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. 1200 Wall Street, Floor 2
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. "lucy in the sky. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. O2 do tend to change them occasionally if they become oversubscribed. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Copyright 2023 Lucy in the Sky inc. All rights reserved. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Our small is generally the equivalent of a US Size 2. Lucy in the sky is a great company from products to customer service I am always satisfied. LUCY IN THE SKY Help Centre You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. The dress we purchased did not fit at all like the photo depicted on the site. Thanks for your feedback. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. LUCY IN THE SKY Help Centre. We're sorry to hear that you had issues with your order. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Any orders which are returned to sender will be processed for store credit as per the return policy on our website. All orders ship out of Los Angeles, we design all of our styles in-house. We're sorry to hear that you had issues with your order. Not Available. 03337591728. Thanks for your feedback. You must not establish a link from any website that is not owned by you. Please email us at resolution@lucyinthesky.email if anything else. Yes. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Ordered 4 dresses in August 2022 for several events (totaling over $300). I was so disappointed in the quality. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Our regular return policy applies to all orders made through AfterPay. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. Great customer service. - Kate, Hi Gosset! I ordered 4 items and once I received 2 of them and saw how bad the quality was. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. what is the average shipping time? Lost or stolen. Thanks for your feedback. Thanks for your feedback. I regret buying anything from them. What a terrible return policy for a online store. Most dresses are see through material with zippers stuck. We're sorry to hear about your disappointment with our return policy. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Please email us at resolution@lucyinthesky.email so that we can further assist you. We're so glad we were able to help with the return. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Good Luck! I reached our to the company and got a fast response from them. . United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. -Kate. I was horrified. They're all photographed wearing size Small. 0333 7591 018. We'll send her your regards! https://www.lucyinthesky.com/shop/index.php?route=account/login. The stated ship times cannot be altered with the delivery method. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Categories. Any orders cancelled within 14 days of being placed can be cancelled for store credit. I used the chat feature again in January to try to figure out where my two other dresses were. Really horrible place. In the case of any expired store credits, we will gladly issue another current one for the same value. However, this is out of over three hundred reviews. - Check in with your local post office, as packages are often held there for pick up. We therefore have no responsibility or liability for the content and activities of these linked sites. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Lucy Harley-McKeown; Jessica Clark; . Please email us at resolution@lucyinthesky.email so we can assist you further. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. I had a few concerns about my order and my online team member Danielle M. was very helpful. Hi! When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order.