5. I placed an order on December 23 and decided the same day I did not want to make the purchase. Kay Outlet | Kay Jewelers Outlet - Discount Jewelry My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? You are offered a chance to save up to 10% OFF. The sale associated was so patient and polite and very helpful. I wear the chain everyday and wash in it. Worst experience ever. Of some multiple emails still have gotten nothing back. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. How do you tell someone this? Privacy Policy. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Why do you measure jewelry in millimeters? Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Purchased a Diamond ring 6 months ago & the center Diamond fell out. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Email Kay Jewelers | Tips & Talking Points - GetHuman Desired outcome: Top of the Page, Why do you measure jewelry in millimeters? How can we enhance your Kay experience today? From guiding you to the perfect engagement ring to handling a purchase-related question. Exchanges can be made at any Kay Jewelers location. Service 10. Well since I put it in my aunt's name UPS couldn't give me the package. An expert can help you narrow down options and find the perfect jewelry. The package was never opened by anyone and came back only a couple days after being shipped. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! (Engraving is not available on Kay.com.). Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. They sell no bands in store. Very disappointed with kay. Top of the Page. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Do not buy from them. Extended Service Plan - Kay Excellent Service. Learn more I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Suggest avoid at all cost. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. The store is refusing to do that as well. I was told it could be exchanged by 2 different managers. Unsubscribe easily. Is this your company? Ordered online and I received my order and everything was absolutely fine. } The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Custom designed jewelry is not returnable. Kay Jewelers Phone, Email, Address, Customer Service Contacts Beyond that, he took no responsibility for the monetary loss. 8:30am - 10:00pm; Tue. Buy now! For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. You have added the max number of Favorites. Have a 4k ring that was defective. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. November.25.22 5:20pm. See reviews below to learn more or submit your own review. A ring valued at $599. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 I ordered a necklace for my aunt for Christmas. I had it insured and it appraised almost 30% more than what he paid for it!! They accused me of not bringing the ring in and basically called me a liar. If you continue Will I have to pay shipping charges if I request in-store pick up? Fix for a reasonable amount. They have been horrible to deal with for a refund. Kay Jewelers - Just ok | Glassdoor Sign in to add more and ensure your Favorites will be available on all your devices. Removed the interest and allow us to pay the final payment of $185.00. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. You are going to save $50 OFF with it. Text (855) 929 - 4190. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . color: #515666; Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Platinum is pure metal that is naturally white and much more That didnt help me at all. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Custom designed jewelry is not returnable. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. She was very nasty with me and at first refused to listen to the entire situation. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. No, there are no shipping charges applied to orders shipped to a store. Your Jewelry Consultant is ready to talk! From guiding you to the perfect engagement ring to handling a purchase-related question. They are the WORST company to deal with for a refund. Need Assistance? Contact our Customer Care Team Today. | Kay Kay Jewelers does not provide customer service by email, but does provide it by phone. I have also spoken to customer service at corporate. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Top of the Page, Can I have someone other than me pick up my order? What do I need to bring with me to the store to pick up my order? No, there are no shipping charges applied to orders shipped to a store. Kay Jewelers Credit Card Payment Address As a long time customer, I feel like I have been rob. I then went to put it on and the chain snapped immediately. I got an email on December 29th saying I would get my refund in 7 days. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Do you offer any warranties on your merchandise? Top of the Page, Do you have a trade-in policy? Get buying tips about Jewelry Stores delivered to your inbox. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. Wife wore the earrings once in January. Submit a complaint and get your issue resolved. Great Staff and very pleasent and helpful. KAY Jewelers Credit Card - Home - C.comenity.net Useful. Color gemstone jewelry is not eligible for trade-in. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Thank you to the entire staff of the store for exemplary customer service. enhance your experience. Monday to Friday: 7 AM 1 AM ET. I still had the Diamond, so that was to remount & fix the prong. Kay Jewelers Corporate Office Headquarters In addition they replaced the setting for the other earring for no". The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Customer Support Phone Number: 1-800-527-8029. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? How will I know when my order is ready for pick up at my KAY Jewelers store? The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. I want to speak to a DISTRICT MANAGER. We bought a bracelet and an Opal ring for my daughter as well. Doesnt seem like much but its a $600.00 difference. (Exchanges cannot be made at kay.com). I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Top of the Page, What is your policy regarding the gold supply chain? At Kay.com, they strive to provide the best customer service possible. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. She was diligent on researching the best options for me. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Click here to get notifications about new complaints of Kay Jewelers. Signet Jewelers Ltd. - Kay Jewelers. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp It can help you save $200 OFF on your orders. I called and talked to three different managers three different times. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. It looked like they played soccer with the ring. I have spent a ton of money at Kay's because of Chris. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The opportunity to save $25 OFF is not common. Top of the Page, When will my credit card be charged for my in-store pick up? This is the 2nd employee they have let go that was a wonderful . * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Your Jewelry Consultant is ready to talk! He decided he was gonna get it appraised and wanted to wear it because it was so special. Find over 27 million businesses in the United States on The Official Yellow Pages website. Second pair one earring was broken. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Kay Jewelers needs to revise their gift return policy. New setting for $500 with my stones put into it or b. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Not an email. Please note that all salary figures . Presently, Kay jewelers is in breach of two contracts that I have with them. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Kay Jewelers offers engraving on rings. Exchanges can be made at any Kay Jewelers location. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. When will my credit card be charged for my in-store pick up? Kay Jewelers Corporate Office USA. Advisory Board for Business Development - LinkedIn you can get $200 off some orders from KAY Jewelers. The best part is that she did this on one of the busiest weekends for Kay Jewelers! They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Solitaire engagement rings are the perfect representation of your love and commitment. An expert can help you narrow down options and find the perfect jewelry. Go ahead. The trade-in value is the original purchase price, excluding charges such as tax and shipping. cart reminders from KAY at the cell number used . Top of the Page, What is your policy regarding conflict diamonds? What colored gemstones are considered precious? As an Amazon Associate, we may earn commissions from qualifying Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Most orders will arrive within 3-5 business days. Shortcut: Press 1, then press 1, the press 0 twice. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Totally understandable. ForLocations, The World's Best For Customer Service Info. Shop the latest and enjoy express delivery and free returns today. . Color gemstone jewelry is not eligible for trade-in. I am beyond frustrated with the service department at Kay Jewelers. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Style finder: So don't forget to put the discount to use. Go ahead. E-mail us at Kay credit customer service or call 1-800-877-3616. What is the difference between natural and lab-created stones? What is the customer service policy at kay.com? Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Thank you, you have successfully subscribed to our newsletter! I was told they couldn't resize them, which seemed odd for a 'jewelers'. Store manager wouldn't exchange or refund. www.survey.kay.com Kay Jewelers Guest Satisfaction Survey So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Also bought Avery the bear for st Jude hospital great cause. Do all rings come in the same size or are there different sizes available? My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. December 2021 my husband purchase 3 tennis bracelets for Christmas. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. I just want to trade it in for something else. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Both gifts from my husband were purchased at this store and I had the receipt. color: #515666; We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. This customer service is it's terrible to say the least. Kay Jewelers customer service and expertise. Personalization services: Kay Jewelers Service Request Tracker - Starco Jewellers If you select a size other than the standard ring size shown, service may be required to adjust it. That was not going to fly. They use them, abuse them and then let them go!!!! I am beyond delighted!! Corporate Phone Number: +1-441-296-5872. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. We let the people know we were just taking a look around, we were not looking for anything specific. Shipping has always been top notch and quality too. - did not follow up. We value your privacy. Desired outcome: Kay Jewelers P.O. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Kay Jewelers was founded in August 14, 1910. .left-navigation .nav-link a:hover, Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Please advise if there is anything that can be done to accommodate this inconvenience. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Repair paid for and diamond replaced. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Excellent service. Program Overview | Kay Jewelers Gold Exchange Facebook. It can take up to ten days for this service. Submit a complaint and get your issue resolved. cart reminders from KAY at the cell number used . Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub I call to have it fixed and was told no. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. You just need to follow some tips to get $25 off select merchandise. They treat their people like trash!!! Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . } We owed $320.00 as of Nov.10, 2022. Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb Learn more Our customer service begins with the sale and never ends. This will surely increase the credibility of your complaint. I hardly wear the ring, and Ive spent close to 14,000$ on it. I went to pick up and the associate could not find my ring- what a mess? Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Both gifts from my husband were purchased at this store and I had the receipt. Catherine Kay manager wasn't hesitant to offer me an exchange. } I would also like the diamond replaced based on the diamond guarantee that you offer. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . (Exchanges cannot be made at kay.com). You should not buy your engagement ring from this jeweler. It should NOT be this hard to get my money back. How come they dont keep it in a safe or a common place for pick up? You have added the max number of Favorites. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. This complaint was posted by a verified customer. Top of the Page, What determines the price of a diamond? * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. This being, because it wasnt inspected. I suggest you find a better place to buy your Jewelry if you want good service. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. You may trade in your diamond for another diamond at least double the trade-in value. Yes, special order items are able to be returned. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. The trade-in value is the original purchase price, excluding charges such as tax and shipping. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. I contacted customer service and they do not have the ability to push the transaction out or expedite. Also to let employees know they should not ask personal questions like their social. 23.8 miles away from Kay Jewelers. Immediately receive the case number. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Please do NOT purchase a wedding ring or any JEWELRY from this company. Kay Jewelers Live Chat | Customer Service - GetHuman .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Kay Jewelers customer service. If you visit the Spring field Mall location, Faviba will take good care of you. I am told to wait 10 to 14 days to see if they can find it? All of our rings are sized to what has been determined is an average finger size. Please see our return/exchange policy I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Often, support service operators "redirect" customers to the site with a request to first . It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. The millimeter is our standard unit of measurement for jewelry dimensions. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Yes, they offer complimentary gift wrapping on all orders. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Don't hesitate to place an order now. Top of the Page, If I want to mail a payment , what address should I send it to? Your order will be kept at the store for 30 days. You are going to save $50 OFF with it. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. I have two options: a. Copyright 2022 Consumers Unified LLC. Grab your savings right now. The Extended Service . Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Contacted Kay Jewelers. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Kay Jewelers Credit FAQs (Cleaning and inspections are not available at kay.com.). I was told it could take up to 72 hours to hear back from a supervisor. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. Clear Filters. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? From warranties to orders, Customer Support can answer all your questions. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! A jewelry expert can help you find your dream jewelry. The latest complaint engagement ring was resolved on Aug 18, 2014. KAY at Your Service. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Kay Jewelers Customer Service Representative Salaries in the - Indeed In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. You will know exactly when it will be delivered.