35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. I took these methods and incorporated them into our setting. Also, avoid telling the interviewer that you get along with everyone all the time. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Truth is always key, so I will be honest and clear when communicating the news. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. Search Jobs - Kaiser Permanente Careers - Oracle Interview questions and answer examples and any other content may be used else where on the site. "I would describe my personality as approachable, light-hearted, and positive. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. Are there specific Kaiser volunteer opportunities you'd be interested in? By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". It sounds as though you do everything possible to ensure your patients are set up for success. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. If possible, pick a weakness that is not a core skill for the position you are interviewing for. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. I have a kind and outgoing personality. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. At the end of the day, many role titles are fluid. ", "I am super focused when I am stressed so I can make sure everything is done and correct. ", "Outside of my career, my priorities in life are my family and being outdoors. Kaiser Hiring Process: Job Application, Interviews, and Employment Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? Do you feel it demonstrates that you're committed to knowing and supporting a group of people? ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. We had a lot of concerns with patients not showing up for appointments when expected. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I had 2 interviews with kaiser received and offer within a week. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. One of the toughest parts of communication can be delivering bad news to people with whom you work. Write a thank you note or email to all your interviewers. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I continue to work on this on a daily basis. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. ", "I'm a very detailed and organized person. It sounds like you handled this matter with utmost urgency and great customer care. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Talk about your qualifications and skills that will help you to do this job well. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. It's best that the person knows the reasons why so that they can learn from the experience. You can consider improving this response by explaining why. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. I am a people person and build relationships with my coworkers and patients alike. I am a competitive individual and enjoy keeping fit. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Find additional company focused interview questions by practicing from one of our industry sets. Did you consider that the patient's physical pain or feeling ill would make his temper short? The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. How to Answer: Why Do You Want to Work Here? Wonderful! Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. I am looking forward to getting into the routine of a career again. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. What questions did they ask during your interview at Kaiser Permanente With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. It sounds like you have a very full personal life, with a fantastic work/life balance. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. Contact us here. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". Make them think we care about them as if they were our family members so that they will come back.". The patient, staying because of back surgery, was unable to hit the call button. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. That question can start up a great conversation, and you may learn a thing or two as well. ", "I was working in a clinic where the primary population was low income. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. There are no other roles for that position". I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Healthcare is not a place for gimmicks because health is precious and irreplaceable. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? I would look forward to working in an organization of this size to better experience an even wider amount of diversity. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. We also raise chickens and goats and have a couple of horses as well. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. This is a personal and caring approach. I manage this by focusing my energy on productive activities that are good for my work. I greatly value diversity. It seems you would be a wonderful teammate to have around. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. ", "I would describe myself as a hard worker. - I'm a recent graduate of San Jose state. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Tell me about yourself. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. There was not a formal method of teaching IR PAs. If you can add in a little bit more about your education, that would round out your answer nicely. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. She's fortunate to work from home, and makes about $32/hr w/ no degree. You are showing the interviewer that you are highly capable in either situation. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Your answer should include your ability to be patient, kind, and confirming to best answer this question. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. ", "I think my weakness is that I take too much to do. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). "Every day at work, I remind myself that everyone I come across has their struggles. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Written by Ryan Brunner on November 21st, 2021. A career in healthcare can be emotional at times; however, I choose to focus on the positives. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Learn more here. I would also need a technologist to assist me who could adjust to my easy procedural style.". What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. My youngest daughter is involved in volunteering. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. leader vs. follower). It has kaiser questions . I've cleaned up your answer slightly to more successfully deliver your message. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. I'd be curious to hear if your department had any needs in this area. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. I also learn a different kind of articles and submit my test to renew my certificate. Discuss with the interviewer what you would expect for compensation if offered this position. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. "I believe I could improve on some technical skills including Excel and Word. In the end, we awarded those with perfect attendance a $600 bonus. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Good example! It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Attire. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. Since I have two high school girls who are involved in music. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Perhaps you have a keen eye for detail. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. It seems you have found that balance. My documentation is strong, as well. ", "Delivering bad news to a patient is very difficult. This organization includes my scheduling, paperwork, and more. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. You've answered well by sharing that you face stressful situations head-on. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Why Do You Think You Are A Good Fit For This Company? "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Dates shown above are approximate. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. It sounds as though you are highly organized and methodical in your work. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Also, I am organized, bilingual, and I have pharmaceutical knowledge. Kaiser Permanente Consultant Interview Questions | Glassdoor We've all had those tough cases. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. 3. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Early in my career, I probably worried too much about the fear of failure with my patients. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. If I were to be offered this position, I would look forward to bringing these services to this area as well. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? In the end, their participation ensured that all departments that this decision would affect had a say in the new process. When I enjoy what I do it doesn't feel like a chore. These relationships are created from the ground up. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. You've done well by answering diplomatically. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. INTERVIEW KAISER Flashcards | Quizlet This could include increasing budgets or improving patient care. But when I'm home, I don't think about work. This is a very good example of your problem resolution skills. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. I love working with like-minded people who set challenging goals for themselves. where i concurrently pursued a degree in both nursing and biological sciences. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. You must create your own answers, and be prepared for any interview question in any interview.