If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. If this is not possible, we will replace with the items we hold in stock. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. This covers things like outside painting, replacement windows and annual gas servicing. This makes sure that everyone is treated fairly. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Gateshead Council jobs in Newcastle upon Tyne NE20 Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Gateshead. We would not replace all items, only the ones that are required. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. 2 0 obj
The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Housing Disrepair Gateshead Council aims to complete the backlog by late March next year. 1 0 obj
Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Copyright Andy T - 2021. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. This is known as the Right to Repair scheme. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. For further information please contact the Involvement Team by: Civic Centre Well, theres so much on offer and heres just a few of the highlights! We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Internal deterioration such as damage to carpet, walls etc. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Appointment Types - Gateshead Council The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. You have the chance to buy up to 10 additional holidays per year. East Ham Our housing offices are currently closed to the public. Our business support events remain cancelled for now. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. 3 0 obj
Section Manager - Repairs - Gateshead Council - North East Jobs Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Our business support events remain cancelled for now. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Payslips. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Gateshead Council Section Manager - Repairs Job in Gateshead, England There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. If you continue to miss appointments for repair work you may be charged. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. This includes both small leaks and emergency repairs. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. The panel decides which services they review based on various criteria. We have guidelines on how long different repairs should take. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Homepage for Gateshead Councils Benefits and Council Tax information 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Council tenants can also be offered evening appointments for repairs from 4:30pm. Business advice and support - Gateshead Council Council residents in Gateshead waiting nearly a month for house repairs Housing Repairs and Maintenance Service Gateshead - Government Online Repairs & Voids. Always ask to see this card before letting anyone into your home. You can also claim compensation for the damage that has been caused during repair work. 27,852 - 30,151 a year. This is commonly known as filing a compensation claim for despair against a housing association landlord. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. News - GO Gateshead Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. As a council housing tenant, you are entitled to a good standard of living. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. You should report any damage to your local housing office. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Gateshead Now is a collection of the latest news from Gateshead Council. Thursday 26th January 2023. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Repairs update You can now report your non-emergency repairs. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council As a tenant you are not automatically covered for any of your home contents. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Don't worry, we can still help! If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. endobj
Head of Repairs and Maintenance - Gateshead Council - LinkedIn :L+Ftc[Sdu|^Y^. Some work to your home is done as part of a planned maintenance or investment programme. My Housing Account - Gateshead Council We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Home Group | Watergate Court, Gateshead Do you want to work with us in helping to create spaces that are great to work and/or live in? Gateshead, England. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Wherever possible we will place the order immediately. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Regent Street Connected Voice are collating information about support across Newcastle and Gateshead. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. If so, please keep reading as youre just what were looking for! The site has been designed with residents and local groups to ensure it is easy to use. Gateshead Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. We encourage our people to think differently, do the right thing and be innovative. 4 0 obj
Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. The team were very helpful and understanding of my dangerous situation. If we miss an appointment and we didn't contact you, please contact us. Youth justice services: North East and Cumbria - GOV.UK There are no emergency or urgent repairs outstanding at this point in time. I have to tell you, this week I have had four complaints that have been going on for two years. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Gateshead, England Jobs - 16,311 openings | Glassdoor Background 2. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Thank you so much. Information, Advice, Services and Support - Gateshead Local Offer SEND Work continues to address 3,000 Gateshead Council property repair backlog London Gateshead Council 4.0 . <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. about Our Customer Scrutiny Panel needs you! If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . If your repair can't wait until the programme we will carry it out within the normal timescales. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Reporting repairs Home. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. To keep up to date, why not follow us. Repairs - Gateshead Council Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Any resident with My Housing Account can access this service. Read more about the Housing Capital Investment Programme. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Call us on 0333 050 8887 to start the process or fill in the form. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. We will pay compensation for damage which is our fault or our contractors' fault. We will tell you in advance when any work like this will happen. It is also possible to claim for any damage that may have been caused during repair works. You can create a free account to post activities, services and promote organisation working in Gateshead. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. The contractors are currently repairing seven properties a week. What are the costs and charges at Watergate Court. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Youll be paid a competitive salary plus additional allowances where relevant. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. <>
Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. These are repairs which need quick attention and don't need an inspection first. Office 3750 Our employees and contractors carrying out work will show you an identity card. There's also additional service charges from 115.85 a week, this cost is eligible . All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. The department is on the lookout for more callhandlers and building technicians. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. I have got this complaint, they monitor it and see it through to the end. Request a FREE property inspection to find out how much your claim is worth. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. To register with My Housing Account, select 'my account' at the top of the Council homepage. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. endobj
"The garages at Leam Lane had already been condemned, and we were working towards . Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Please continue to be patient, as we are experiencing a high volume of phone calls. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Top Jobs in Gateshead, England. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Gateshead Council Housing Services | OurGateshead Are you a Council or Housing association Tenant with housing disrepair issues? From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. The council is responsible for most repairs to your home. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We will need to look at what has been damaged so please don't throw anything away. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.