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Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We are required by law to maintain the privacy and security of your protected health information. trouble logging in, password assistance, access to family members information etc.) After you verify your identity, the Patient Portal home will open. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Select an available appointment from the calendar. powered by. Start by clicking the button below, and logging in with the email and password you already use. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. How soon can I expect a response from my provider? athenahealth reserves the right to make periodic updates and revisions to this Policy. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Please try again. We are not required to agree to your request, and we may say "no" if it would affect your care. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Explore our global offices or find the one closest to you. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. It is at your practice's discretion to allow online appointment scheduling. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. If you tell us we can, you may change your mind at any time. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. *Please note that this feature will not be available until after December 2022*. How do I know which providers share data (appointments, messages, test results, etc.) The Portal is not intended for use by anyone outside of the United States. The Patient Portal is an online service that provides patients secure access to their health information. For Android devices: athenaPatient requires OS versions 10.x or above. athenahealth is unable to respond to general support inquiries sent to this email address. This is to ensure that its providing the best quality experience possible before distributing it more widely. Select an available appointment from the calendar. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. In the meantime, you can always log into your Patient Portal using a web browser to check this information. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You can ask us not to use or share certain health information for treatment, payment, or our operations. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. From there, you will see an option labeled Linked Portal Accounts. For questions on those practices, please consult your healthcare provider/institution. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Indicate your contact preferences for different types of notifications. Click the desired message in your inbox to read the message. You can find the feedback form under the Profile screen. You will also see a list of other individuals connected to your account with health records at the listed provider groups. Here, you will see a list of all the Patient Portals you have access to. We will say "yes" to all reasonable requests. athenahealth reserves the right to make periodic updates and revisions to this Policy. After confirming this, try again after waiting for a few minutes. We must follow the duties and privacy practices described in this notice and give you a copy of it. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. This will bring up a list of all the test results you have received. To do so: Adobe Acrobat is required to view and print forms on the portal. How do I manage my saved credit and debit cards? If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. . How do I ask a question about my account balance? This feedback form is a one-way communication system. Statement Code is incorrect. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Follow the prompts and check in to your appointment. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. When you click the. This is because all messages that you send and receive in the Patient Portal are part of your medical record. The patient portal now exists in Spanish. Ask us how to do this. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Why can't I delete my sent and archived messages? What do I need to access the Patient Portal? The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Please notify us immediately if you believe the security of your Portal account may have been compromised. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Select your provider, office location, and your preferred time of day and days of week. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Select the message type from the dropdown options based on the topic of your question. Your use of the Portal after we make changes is deemed to be acceptance of those changes. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Yes. All other Portal support requests (e.g. It is at your practice's discretion to allow online appointment scheduling. You are using an outdated browser that is not supported on the Patient Portal. It is not intended to provide medical advice. Make a quick and easy payment online using the QuickPay Portal. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. All communications between you and your provider's office are carried over a secure, encrypted connection. For your safety and security, your session is about to be logged off due to inactivity. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Cookies are used for system performance functionality. Relieve your team of administrative work and let us complete it more quickly and accurately. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. Features and services. You can complain if you feel we have violated your rights by contacting us using the information on page 1. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). If you are experiencing a medical emergency, call 911. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. Please try again in a few moments.? Find contact information and answers to frequently asked questions here. . All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. powered by. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Here you will see an option under Our Resources titled Feedback. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. Tools and resources that support building apps and the interfaces to support them. This website uses encryption software. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. A convenient and secure way to deliver virtual care to your patients. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. If you don't agree, don't use the Patient Portal. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. How soon can I expect a response from my provider? None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Click on the back arrow to return to the Patient Portal. To do this, you must create a password for your account by clicking the. Answers to FAQ about our products and pricing. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. The Portal does not respond to web browsers' Do Not Track signals. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. This information may include: your. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. Please do not expect a response on weekends or holidays. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? Select the payment you would like to view. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Follow the prompts and schedule your appointment. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? Maximize your revenue by collecting more of what youre owed, faster. We have to meet many conditions in the law before we can share your information for these purposes. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. This website and Patient Portal contain links to websites operated by other parties. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Wait a minute or two, and then try again. Below you will find answers to commonly asked questions concerning the website. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider.