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I tried searching online and did every fix out there from fixing USB ports, power management and finally found a YouTube video of the mouse disconnecting when lifted off the mousepad. Sometimes it will not happen for days and other times it will do it two or more times within 15 seconds. If the dongle is plugged into the extender, try and place it nearer to the peripheral and see if the issue still occurs. Maybe gaming tech companies need to be put on "Cancel" for all the bullshit they produce. Made by redditors, for redditors, to discuss RZR products. What does the 5V rail look like on the PCI USB card. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Check out my post over at egpu.io https://egpu.io/forums/postid/87914/Original Description:Razer peripherals disconnect and reconnect intermittently while running Synapse 3. Just picked up 6 razer products (keybboard/mouse/mousepadx2,mouse bungee and headset stand) and same issue is happening as everyone else. I'm kind of mad because the controller was almost 200 dollars and only used it twice. I tried two different wired mice, tried multiple USB ports (on the front of the computer, back of the computer, used a USB hub and plugged in a card that connects to the USB connectors on the motherboard and adds a few USB ports to the back of the computer, and I also bought a USB 2.0 PCI card and that did not help). 89K views 5 years ago The most important step is to set your liftoff range to 1 ! Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ) You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. Like i said i am new to posting here, and thought reddit was the perfect "one stop shop" for anyone attempting to google this issue. This article is a troubleshooting guide on how to identify and fix the Razer keyboard and mouse that has an intermittent connection. *Sadface*. Super User is a question and answer site for computer enthusiasts and power users. I've tried uninstalling and reinstalling Synapse dozens of times, changing all my power management settings to keep everything on. Please try again in a few minutes. They both keep Disconnecting and Reconnecting. I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. When the issue occurs, lights first stop responding, then the keyboard disconnects from Windows and becomes completely unresponsive. Can Martian regolith be easily melted with microwaves? I had the exact same problem with two 1600 MX-518 mice. After the installation executable is downloaded, open it, and follow the on-screen prompts to complete the installation. My Naga has been having this disconnect issue where when I'm playing a game, the mouse randomly disconnects but then reconnects back (it makes that new hardware found sound). Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. Once the next startup sequence is complete, see if you still experience random disconnects. This can occur for several different reasons. New comments cannot be posted and votes cannot be cast. Troubleshooting I bought the Razer Wolverine Tournament Edition to use with my series x. I only have taken it out of the box twice because I was saving it for when the controller that comes with the Xbox doesn't want to work. Here is Logitech's support website, and if your mouse is still under warranty, I highly recommend Logitech support. How to Fix Discord Keeps Disconnecting and Reconnecting? If the issue still shows up after a clean install of Windows 7 from Vista, then that points to the hardware (either motherboard, power supply, or mouse/keyboard). I'm having the exact same problem as well. Exactly the same issue. We'll send you an e-mail with instructions to reset your password. Then, try to change the mouse and recheck once more to be more sure. Go to the Power Management tab. Press J to jump to the feed. Sorry, our virus scanner detected that this file isn't safe to download. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub." In the USB Root Hub Properties dialog, click on the "Power Management" tab. The vast majority of user reports are occurring on Windows 10. I don't mind uninstalling synapse for peripherals, except for krakens - I just love the bass boost.. that's the only one feature that keeps me staying with synapse.. Method 8: Performing a System Restore Several users reports seem to suggest that the issue can also be caused by Registry corruption. it only has this with my pc and not with another pc or my laptop. In this video, the RGB Headset stand LEDs stop functioning correctly at the same time the keyboard has issues, but the Goliathus mousepad seems to keep working fine. So instead I disabled it (Right Click Disable device). All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. It only takes a minute to sign up. Microsoft PS/2 Mouse Standard PS/2 Keyboard. In Windows 10 it's Control Panel -> Hardware and Sound -> Devices and Printers -> Device Manager. Tried it on the PC and a laptop, same issue. Does this happen with any other OS installed? No, on it's own as of right now that version does not work for me and nothing's changed.BUTSomebody offered me advice on how to solve the issue, I haven't tried it myself yet but if anybody does this please let all of us know as will I with my results when I can. So, last but not least, i decided to reinstall windows to hopefully nuke the issue for good. I notice that the disconnect happens much more frequently while playing a game. Sometimes it freezes my game and turns the RGB settings on my keyboard and mouse back I'm really getting tired of this. Activating this element will cause content on the page to be updated. I hope this can help at least one person reading. Its possible that youre USB cable/dongle is not working properly and is somehow causing the disconnections. So if you think the issue might be caused by a glitch and youre not up to date with the Windows updates, then installing any pending update should allow you to resolve the issue very easily. I don't have any other OS's installed however this DID happen when I was running vista 64 bit (the problem followed after I formatted and switched to windows 7 64-bit. I'm currently on Razer's 3rd Tier Support Team trying to figure out the issue, it's been 6 weeks, and literally no progress is being made. Where does this (supposedly) Gibson quote come from? To replace it, on the bottom of your mouse is "3 sticky pads" . If anyone knows a fix for this I'd appreciate if you would help me out! I may have a work around for the Razer Nari disconnect and reconnects. For the price, it is worth a punt even if it didnt fit (and i cannot see why razer would make 50 different cables for such a simple device). Reassemble your mouse, do the madman/woman laugh. In this case, follow the method down below for a different repair strategy. I had an old mouse I no longer use still in there. This was the last thing I tried, and it has seemed to solve the issue. For Wired Mouse. Sorry, we're still checking this file's contents to make sure it's safe to download. haha. Sometimes when it doesn't do the disconnect-reconnect thing, it would sometimes disconnect randomly and reconnect with a different sensitivity but there is no constant. I use my computer for gaming and, more importantly, as a DAW (digital audio workstation) and for instrument playback and recording. This lasted for about 3 weeks when last night the mouse disconnected again. Guess what? From what you describe, nothing immediately comes to mind what the cause of the issue you are observing might be. You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. Nothing has ever ever worked. I made sure that all USB power settings are set correctly. This time not only does it disconnect instantly when lifted off the mousepad, it does by itself after about 15 seconds when connected. Several users that also encountered random disconnects have reported that this procedure has allowed them to fix the problem. Every 2 minutes Synapse kills them. The USB traces usually snake through the PCIe/PCI slots from the SB to the connectors. I've been having this same problem with my razer basilisk ultimate in wireless mode, but, when I use it wired the problem immediately goes away, I've also noticed the fact that it's not really present on a full charge while wireless, but as the mouse dies, the disconnecting and reconnecting gets progressively worse. Test the device on your PC with Synapse disabled. I tuned off power saving in Razer Synapse. A day later, the mouse disconnects randomly and causes my game (DoTA2) to crash. I returned the mouse thinking it was a hardware issue and got a replacement mouse. If this scenario is applicable to your current situation, try disconnecting your custom cooling solution and see if the random disconnects are stopping. Do your keyboard and mouse/mice always work on a another system? Then Windows update updated some Razer driver. Note that for me it worked only when I disabled top one. An unlikely culprit but a fairly common one is electromagnetic interference or pulse that is temporarily disconnecting the mouse. Heres a quick guide on disabling USB Selective suspend via the Power Options menu: If the issue is still not resolved, move down to the next method below. You can download Restoro by clicking the Download button below. It only happens with Razer, no other peripherals, and it's 5x worse when Razer Snapse is installed. I use genuine Win 10, newest razer synapse and I've tried different versions as well as well I tried uninstalling and reinstalling everything over again with no luck at all. My whole probkem and 2 months of battle came down to a issue in the cable - it all makes sense. For a better experience, please enable JavaScript in your browser before proceeding. Anyone had similar problem maybe? the issue was back. Right-click on the Start menu and go to Device Manager. Uncheck this box, and click "OK.". Please try again in a few minutes. The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all of the functions of the equipment like the custom RGB and all that. I tracked down a replacement cable (PRIME HAD IT! Fire up the device manager by typing "Device Manager" in the Start Menu search box or by pressing WIN+R and typing "devmgmt.msc" in the run dialog box. it's happening Frequently and its to the point now where if I can't find a fix soon I'm throwing them in the garbage and buying Corsair. If the issue does not occur on a different device, at least you managed to isolate the issue to Windows. Updated 22-Feb-2023 | Answer ID: 4000 A Razer headset that has intermittent sound might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged in audio jack, hub connections, operated outside the maximum wireless range, wireless interference, software issues, or faulty audio drivers. The issue is clearly software-related. 2 more seconds, and it connects again, and this keeps going on. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. @JesseNewman19 So what happened afterwards? All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. I tried all other answers in this question, but none of them worked. Check the setting for USB on chip support. Some users are suggesting that the issue started to occur after they installed a pending Windows 10 update. In this case, the only acceptable solution is to send your mouse in for repair (if you still have a valid warranty) or consider getting a new peripheral. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Hi there! In the USB Root Hub Properties dialog, click on the "Power Management" tab. Be prepared for that anyone who tries this solution. If the disconnects are still happening, its clear that the issue is not isolated on Windows 10 and is not related to the mouse drivers. Heres what you need to do: If youre still encountering random mouse disconnects even after disabling USB suspend, move down to the next method below. Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. Also OpenRGB does not seem to have the option. Thanks so much! Sorry, we're still checking this file's contents to make sure it's safe to download. Thank you for reading, sorry for any punctuation mistakes, and sorry if this is posted in the wrong section. I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. I'm having the exact same problem. I guess it could be something wrong with my motherboard but since no other devices behave similarly I'm just hoping that it is some kind of driver conflict. This feature allows the hub driver to suspend an individual port without affecting the operations of the other ports on the hub. It is it is not supported by Synapse V2. Now, right-click on your mouse and select Properties . Create an account to follow your favorite communities and start taking part in conversations. Razer Kraken headset keeps connecting and disconnecting; freezes computer. Several users that have also been encountering this issue have reported that they identified the culprit as being another USB connected device that was causing the interference that ended up affecting other USB-connected devices. This was a break in the cable. :P. @Dane411 After I had to shut down the PC? USB disconnects and reconnects randomly, anywhere from 1 hour to 3 hours, sometimes even going 6-7 hours, but definitely multiple timers per day. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. I have tried everything suggested here except installing synapse 2. Remove these to reveal the screws. The manual is not clear on the meaning, however, I did have a system that when legacy (1.1 & 2) was enabled, USB devices would disconnect. thanks for you're reply! I don't think this is a cable or synapse issue. This problem can also happen with your keyboard. EDIT: https://www.youtube.com/watch?v=HKO-QubAe9s someone (this is not me) made a video to show how a similar mouse is taken apart, this is a very similar process to what i did. These were, Firstly: Uninstall/reinstall synapse, drivers, Human interface devices etc etc (NO LUCK), Secondly: Turning off "allow pc to turn this device off for power saving" (found in device manager-*device name*-properties-power management) - (NO LUCK), Thirdly: I tried another mouse. Start using your mouse normally and see if the issue is still occurring. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Open it, and double-click the first item called "USB Root Hub.". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So if you have several of those mentioned entries, how do you know which is the one causing the problem? I tried bending the cable left and right without lifting the mouse, it still works. Installing Logitech's drivers has had no effect. How to handle a hobby that makes income in US, It happens with or without the drivers installed, It has happened with multiple mice on the same computer, Motherboard drivers are the latest version, Device Manager isn't listing any problems on any USB devices, Happens with every USB port, even addon USB cards, Happens when all USB devices aside from mouse and keyboard are unplugged. "After the incident", I started to be more careful not to trip over things. Identify and Prevent Update Leading to Black Screen, Windows 8.1 keeps disconnecting from android devices from usb, My mouse randomly disconnecting and reconnecting.Windows 10. I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what?